2023 was a defining year for artificial intelligence, in particular generative AI (GenAI), which experienced a huge surge in popularity following the launch of ChatGPT in late 2022.
As we move into 2024, Capgemini predicts AI will become “deeply rooted” across the payments value chain, anticipating advancements in fraud management, real-time transactions, customer experience and regulatory compliance.
Supporting this view, Hannah Fitzsimons, CEO of Cashflows, a UK-based paytech for SMEs, says: “AI and ML hold the promise of revolutionising fraud detection systems, improving the accuracy of risk assessments, streamlining financial planning and changing the game on customer service.
