image credit: Adobe Stock

How to drive digital innovation without alienating your consumer base

September 14, 2022

Why are consumers less satisfied today than they were three years ago? It’s unlikely that customer service has gotten that much worse. Instead, consumers—especially younger ones—have become accustomed to doing business with customer-obsessed companies, like Apple and Amazon. A relatively small number of companies are setting a standard for fast and efficient service, and for creating a communication experience that customers actually enjoy—exposing shortcomings in other companies’ experiences.

Read More on FinTech Futures