Founded in 1910, the family-owned bank provides commercial, retail and business banking services across the states of Missouri, California and Illinois, while also offering mortgage services in Kansas.
It is now leveraging its partnership with Backbase, a Dutch provider of front-end digital banking solutions, to unify its services through its Engagement Banking platform, citing its centralised nature as a cause for its selection.
Bala Nibhanupudi, EVP and chief technology and operations officer at First Bank, describes the partnership as “the final step in our years-long digital transformation journey”, which has seen the restructuring of its physical infrastructure, banking core, middleware and CRM.
