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Digital Transformation a Necessity for Banks to Regain Consumer Trust Finds GFT

October 28, 2022


Forty-eight per cent of people do not want to rely on their bank for help during a recession. The digital transformation firm’s newly launched ‘Banking Disruption Index‘ for the UK. This first edition of the index is to become a quarterly release, with the next edition to launch in the new year. The index attempts to assess consumer attitudes towards banks and their technology capabilities.

The index also found that around two-thirds (67 per cent) of banking customers would prefer to use digital means of communication with their bank; as opposed to visiting a physical bank branch. These people suggested that using an app to transfer money and make payments was much preferred. Only 17 per cent of consumers prefer to visit a branch and have staff perform these tasks on their behalf.

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